How do I bring my charger back online on the Electric Miles app via Wi-Fi?

If you want to connect your charger to a new broadband, please follow the below steps:

Note: Please ensure the following before you start commissioning.

1. The Wi-fi router and the charger shouldn't be more than 5 meters away.
2. Project EV chargers - Work only on 2.4 GHz network.
   EVIQ chargers - Work only on 2.4 GHz network.
   Vestel chargers - Work on both 2.4 and 5 GHz networks.
3. Few chargers will only accept 16 characters in Wi-Fi SSID and Password.
4. Always enable location services before you start the commissioning process.

Download and Open the Installer Miles App:

To get started, please follow the steps below to onboard your charger using the Installer Miles app:

1. Tap on ‘Access for Electric Miles Drivers’, then select ‘Charger Connectivity’.
2. Select your charger make and model, and scan the corresponding QR code.
3. Tap on ‘Network Setup’, and choose Wi-Fi.
4. Tap on ‘Wi-Fi Network’, select your home network, and enter the password.
   ⚠️ Please ensure the password is entered correctly, as it is case-sensitive.
   
5. Under ‘Other Settings’, choose your preferred mode – Plug & Charge or App Mode – and save your selection.
6. Ensure that your charger is emitting a hotspot.
   ? If it isn't, try turning the charger off and on, and wait for 30–40 seconds.
   ✅ To confirm the hotspot is visible, check the Wi-Fi settings on your mobile device. (Do not connect to it manually; this step is just for verification.)
7. Tap ‘Next’, and when prompted, click ‘Join’ to connect to the charger’s hotspot.
8. Once the connection is established, a success screen will be displayed.

⚠️ Troubleshooting Tips

• If commissioning fails, double-check the following:
  • Correct charger serial number entered
  • Correct Wi-Fi SSID and password
• Android users: If the first commissioning attempt fails, wait 5 minutes before retrying.
• iOS users: If the wrong Wi-Fi password was entered, go to your Wi-Fi settings, forget the network, enable 4G, and then restart the onboarding process via the Installer Miles app.