How do I bring my charger back online on the Electric Miles app?

Connecting Your Charger to the Electric Miles App:

If you receive the message “We couldn’t find your charger,” it means your charger is offline. Follow these steps to connect:

1. Download and Open the Installer Miles App:
   • Tap 'Access for Electric Miles Drivers.'
   • Select 'Charger Connectivity.'
   • Ensure location permissions are enabled.
2. Select Charger Make & Model:
   • Scan the QR code or enter the serial number.
3. Configure Charger via Wi-Fi:
   • Disconnect your phone from your home Wi-Fi.
   • Consent to share your location when prompted (necessary for Wi-Fi setup).
   • Tap 'Network setup,' then 'Wi-Fi.'
4. Connect to Your Wi-Fi:
   • For Android Users:
     • Tap the Wi-Fi network, select your network, enter the password, and tap "Connect."
     • If credentials are correct, a success message will appear. Tap ‘Save’ on the top right corner.
   • For iOS Users:
     • Temporarily disconnect from home Wi-Fi via your phone's network settings.
     • In the Installer Miles App, enter your network name (case-sensitive) and password.
     • Tap "Connect." If credentials are correct, a success message will appear.
5. Ensure Charger is in Pairing Mode:
   • Turn off the mains fuse connected to the charger and turn it back on after 30 seconds.
   • The charger will emit a hotspot for about a minute.
   • Confirm the hotspot in your phone's Wi-Fi settings (network name: charger serial number). Refresh the list if needed.
   • Alternatively, return to the Installer Miles app, and it will connect automatically.
6. Complete the Connection:
   • Return to the app, press "Connect," and tap 'Join' when prompted to join the charger hotspot.
7. Success!
   • A success screen will appear. If not, check:
     • Ensure the Wi-Fi router is within 5m of the charger.
     • Confirm your phone's location services are set to 'Always while using the app.'