If your charger's serial number isn't being recognized, please try the following:
- Check for character accuracy:
- Ensure you are entering the serial number with the correct capitalization. Be mindful of common character mix-ups, such as 'I' vs. 'L' or 'O' vs. '0'.
- Use QR code scanning:
- If available, scanning the QR code on your charger is the most reliable method for entering the serial number correctly, as it reduces manual entry errors.
- Try both methods:
- If both manual entry and QR code scanning do not work, please contact our support team for further assistance.
Additional information:
- Supported charger models:
- Make sure to select the correct charger model during registration. Currently, we support the following models of EVIQ and Project EV chargers: EVA-07S-SE, EVA-07S-SE Silver, and EVA-07S.
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