Why does my session appear as "Rejected”?

Here are some common reasons why a charging session might be displayed as "Rejected" on the History overview screen:

• Cancelled Event: If you cancel a scheduled Smart or Manual charging session, it will be recorded as "Rejected" in our system. We are improving our notifications to better explain these cancellations.
• Car Battery Full: If your car's battery is already full and cannot accept more charge at the start of a session, the charging attempt will be marked as "Rejected."
• Session Already In Progress: The charger cannot start a new Smart or Manual session if another charging event is currently underway. The new session will be automatically rejected.
• Car Not Connected: If the car was not connected or available for charging at the scheduled time, the session will be marked as "Rejected." This may occur if the vehicle was not plugged in or if there was a connection issue.
• Charger Connection Issue: If the charger loses connection to your home internet, the session may also be marked as "Rejected."

If you have further questions or concerns about rejected charging sessions, please contact our Support team for assistance.