I'm unable to log into my account. What could be the issue?

Modified on Tue, 12 Nov at 12:12 PM

If you are experiencing difficulties logging into your account, please consider the following:

  • Check your credentials:
    • Ensure that you are entering the correct username and password. Remember that both are case-sensitive, so be mindful of capitalization.
  • Remove extra spaces:
    • Verify that there are no extra spaces before or after your username or password.
  • Third-party Sign-In methods:
    • If you registered or logged in using "Continue via Google" or "Continue via Apple," make sure you’re using the same method for logging in.
  • Contact support:
    • If the issue persists, please contact our support team at [email protected] for further assistance. We're here to help!

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